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Frequently Asked Questions
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ABOUT US
What is GladeFinance?
Are you a bank?
What bank do you partner with?
Do you have a physical branch?
When I have an issue, how do I contact support?
ACCOUNT OPENING & SET-UP
How long does it take to open an account?
Can I open an account from outside Nigeria?
What documents do I need to open a business/personal account? (Nigeria)
What documents do I need to open a business/personal account? (Other Countries)
Why do you need my BVN? Nigerian Users
What if I don't know the bank connected to my BVN? Nigerian Users
My business does not have a memorandum of association. Can I still create an account?
How long does it take for compliance to be approved?
Why was my compliance rejected?
PAYMENTS & TRANSACTIONS
How do I fund my account?
How do I transfer money?
Can I transfer money in bulk?
Can I receive international transfers?
Do I get an SMS alert for every transaction?
How do I buy airtime?
How do I make bill payments?
Can I deposit cash?
Will I get account statements?
PRODUCTS & SERVICES
Why do I need to register my business?
Can GladeFinance register my business for me?
What type of business registration do you offer?
How many days does it take to register a company?
What is required to get my business registered on GladeFinance?
How much will it cost to get my business registered on GladeFinance?
What documents will I receive?
Do you also help with the registration of the company with the tax authority?
LOANS
Do you give overdrafts?
Do I have access to loans immediately after I sign up on GladeFinance?
Do I need to provide collateral to get a loan?
Can I request any amount of money?
How soon can I get the funds after applying?
How long can I keep the loan?
POS
Do I need to open a GladeFinance account to purchase the Android POS terminals?
How much does the GladeFinance POS system cost?
Can I pay for the POS terminal in instalments?
How do I request the GladeFinance POS terminal?
What is the remittance timeframe for POS transactions?
PAYROLL
What is Payroll?
How does the GladeFinance Payroll system work?
INVOICING
What are the benefits of using GladeFinance’s invoicing feature?
Is it free to use GladeFinance’s Invoicing feature?
PAYMENT LINK
What is payment link?
How do I create a payment link?
How long will it take for the money to reflect in my account?
VIRTUAL CARDS
Do you offer physical cards?
Is my virtual card directly connected to my GladeFinance account balance?
On what platforms can I use my virtual card?
API
What is an API?
What are the API services that you offer?
PRICING
How much does it cost to use GladeFinance?
Is it free to open a GladeFinance account?
What if my business does more than ₦10,000,000.00?
What are the transfer fees?
SECURITY
How safe is GladeFinance ?
Is my account insured?
How do I protect my GladeFinance account?
How do I change my PIN?
How do I request to disable/freeze my account?
OTHERS
How do I get and share my referral link?
Can I partner with GladeFinance to refer business owners?
How do I partner with GladeFinance ?
